Open to work: application support roles in the UK
Hi, I'm Faaiz.
I'm an application support analyst with five years at Barclays, where I looked after risk and finance platforms used across the bank. In 2025 I started my own company, Haque Games, and built and launched its first mobile game.
I'm now looking for my next role in application or production support, anywhere in the UK.
What I'm working on now
Since leaving Barclays in 2025, I've been running Haque Games.
Name, Place, Animal, Thing (NPAT)
NPAT is the first game from Haque Games. It's the classic word game, made for phones. You can play solo, against friends, or in a daily challenge.
The work covered the game design, the app and backend, a database of 100,000 words, the store releases, A/B testing, marketing and ad monetisation. It's live on both app stores with over 5,000 downloads.
Built with React Native, Supabase, Railway, AdMob and AppLovin.
Experience
Five years in application and production support at Barclays, from the graduate programme to senior analyst.
Senior Application Support Analyst, Credit Risk
- Looked after 8 applications on the client risk rating platform, used by 3,000+ people, and kept it at 99% uptime.
- Ran P1 and P2 incidents from the first alert through to the fix and root cause.
- Coordinated changes and releases through ServiceNow, and traced faults through AutoSys, MySQL and Linux logs.
- Wrote a knowledge base of 150+ articles with 95% positive feedback from users, and cleared over 100 issues each quarter.
Application Support Analyst, Post-Trade Risk (RWA)
Also acting team lead
- Stepped in as acting team lead while the role was vacant, and onboarded and trained over 10 engineers.
- Automated manual work with Python, Bash and SQL, saving about an hour per engineer every day.
- Ran CutOver disaster recovery exercises across the production estate several times a year, every run successful.
AWS Cloud Support Analyst
Graduate programme
- Supported an AWS ETL platform processing risk and financial data for the whole bank, using EC2, S3, Step Functions and CloudWatch.
- Resolved 400+ production incidents through log analysis and working with other teams, and helped bring monthly incident volume down by 30%.
Why hire me
A few things I'd bring to your team.
- I have a wide range of experience: AWS cloud support and production support at Barclays, time as acting team lead, and building and launching a mobile app. My degree is in Computer Engineering (First Class), so I'm comfortable reading code as well as logs.
- I've run P1 and P2 incidents on platforms used by thousands of people, from the first alert through to the root cause, and kept users updated along the way.
- At Barclays I automated manual tasks with Python, Bash and SQL, which saved my team about an hour per person every day.
- As acting team lead I onboarded and trained over 10 engineers. In my next role I wrote a knowledge base of 150+ articles with 95% positive feedback from users.
- NPAT is live with real customers on both app stores, and I covered every role on it, from writing the code to marketing it.
Skills
What I've used in production support and on NPAT.
Support and process
- Production support
- Major incidents (P1/P2)
- ITIL
- Change and release
- SLA management
- Root cause analysis
- Disaster recovery
- Knowledge bases
Scripting and data
- Python
- Bash
- SQL (MySQL)
- Data analysis
Cloud and platforms
- AWS: EC2, S3, CloudWatch, IAM, Step Functions
- Linux
- Windows
- React Native
- Supabase
Tools
- AutoSys (JIL)
- ServiceNow
- xMatters
- Jira
- Confluence
- Git
Education and certification
BSc Computer Engineering, First Class
Bilkent University, Ankara · 2015 – 2019
AWS Certified Cloud Practitioner
Amazon Web Services